FAQs

What to do if my Anonware does not load up or stops working? How to recover my data?

 

1. Order a solo Backup Card(you can only buy if you're an existing customer), or buy/get a new USB drive of a size not less than 64GB.
2. Enter the new Backup Card into the USB and set up a new persistent storage with a new admin password. Proceed to the desktop. 

3. Choose Applications ▸ Accessories ▸ Files to open the Files browser.

4. Plug in your now-defunct Main Card that has your broken OS on it.

    

    

   A new encrypted volume appears in the sidebar of the Files browser. Click on it and enter the passphrase of your broken Main Card to unlock the volume.

    

5. The Persistent Storage of your broken Main Card shows up as TailsData.

    

6. Choose Applications ▸ System Tools ▸ Root Terminal to open a terminal with administration rights.

7. Execute the following command to rescue the Persistent Storage of your broken Main Card to your new Backup Card: rsync -PaSHAXv --del /media/amnesia/TailsData/ /live/persistence/TailsData_unlocked

 

When the command finishes it shows the summary of the data that was copied.